Compensation claims,
across Queensland.

1. 1Assemble informationFirst weeksPhotos, the police event number, the other driver’s details and your account.
2. 2Notice of Accident ClaimWithin 9 months, or 1 month after you first consult a lawyer, if earlierThe CTP insurer is told of the claim, with the facts and injuries.
3. 3Records and evidenceWhile treatment continuesMedical, earnings and treatment records, and the evidence of fault and loss.
4. 4Medical assessmentOnce injuries stabilise, often 9–12 monthsIndependent specialists report on impairment and capacity for work. The insurer may arrange its own.
5. 5Valuation and conferenceWhen the evidence is completeEach part of the loss is valued, then the compulsory conference tries to settle without court.
6. 6Court proceedingsWithin 60 days after the conferenceIf the claim hasn’t settled, proceedings are filed and a judge may decide it.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

1. 1WorkCover applicationWithin 6 monthsThe application for statutory benefits: weekly payments and medical costs.
2. 2Benefits and rehabilitationWhile treatment continuesWorkCover pays benefits and supports your return to work while you recover.
3. 3Impairment assessedOnce injuries stabiliseYour permanent impairment is assessed, which affects what can be claimed next.
4. 4Notice of claim for damagesWithin the 3-year limitIf your employer was at fault, a damages claim is started with a notice of claim.
5. 5Conference and negotiationBefore any court filingA compulsory conference with the insurer to try to settle without court.
6. 6Court proceedingsIf the claim hasn’t settledProceedings are filed and a judge may decide the claim.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

1. 1Assemble informationFirst weeksPhotos, the incident details, who owns or runs the place, and your account.
2. 2First noticeWithin 9 months, or 1 month after instructions and respondent identification, if earlierPublic liability: Part 1 notice. Medical negligence: initial notice, then Part 1 with an expert report within 12 months after the required response and records are provided.
3. 3Records and evidenceWhile treatment continuesMedical, earnings and treatment records, and the evidence of fault and loss.
4. 4Medical assessmentOnce injuries stabilise, often 9–12 monthsIndependent specialists report on impairment and capacity for work.
5. 5Valuation and conferenceWhen the evidence is completeEach part of the loss is valued, then the compulsory conference tries to settle without court.
6. 6Court proceedingsWithin 60 days after the conferenceIf the claim hasn’t settled, proceedings are filed and a judge may decide it.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

It means that if your claim doesn’t succeed, you won’t pay our professional fees for the work we’ve done. Depending on your costs agreement, outlays such as medical reports and filing fees may still be payable.

On the injury claims we accept, we act on a no win, no fee** basis. If your claim succeeds, our professional fees are paid from the settlement and capped by the 50/50 rule. Every cost is set out in a written costs agreement before any work starts.

Under section 347 of the Legal Profession Act 2007 (Qld), our professional fees can’t be more than half of what you receive after refunds and outlays are deducted. It is a limit, not a target.

You won’t pay our professional fees. Depending on your costs agreement, outlays may still be payable, and if court proceedings are lost a court can order you to pay some of the other side’s costs. We explain both in writing before you sign.

These are outlays. Who pays them, and when, is set out in your costs agreement. If your claim succeeds, they are paid from the settlement at cost.

Every cost is set out in your written costs agreement before any work starts, and in our disclosures as the claim runs, so you know what you are being charged and why.

Yes. Most injury claims must be started in court within three years, and notices are often due much sooner. CTP: 9 months, or 1 month after first seeing a lawyer, if earlier. Public liability or the initial medical notice: 9 months, or 1 month after instructing a lawyer and identifying the respondent, if earlier. WorkCover: 6 months after entitlement arises, usually the first medical assessment. Ask early.

A lawyer runs your claim from the first consultation to settlement, with paralegals and support staff alongside. You’ll know who they are, and how to reach them, from the start.